Maintenance

Urgent Repairs

If you require an urgent repair, please contact the urgent repair phone number and email address shown on your rental agreement immediately.

Urgent repairs must be completed immediately because they make the property unsafe or difficult to live in. A repair is considered urgent if it involves any of the following:

• A burst water service
• A blocked or broken toilet system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• An essential service or appliance for hot water, water, cooking, heating or laundering that is not working
• The gas, electricity or water supply is not working
• A cooling appliance or service provided by the rental provider is not working
• The property does not meet minimum standards
• A safety-related device, such as a smoke alarm or pool fence, is not working
• An appliance, fitting or fixture is not working and is causing a significant amount of water to be wasted
• A fault or damage that makes the property unsafe or insecure, including pests, mould or damp caused by or related to the building structure
• A serious problem with a lift or staircase